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FAQs


Order Status

What is the status of my order?
Once you place an order, we will send you a confirmation email where you can track your order status. After your order ships, we'll send you a shipping confirmation email with an expected delivery date and tracking link.

Can I make changes to my order?
To make any changes to your order prior to it shipping, please send us a message on our Contact Us page. Orders cannot be changed after they have been processed for shipping

 

Shipping Information

Where do you ship?
We currently ship to the United States.

How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery. Standard shipping time is typically 4 - 13 days via USPS or UPS.

What do I do if my package hasn't arrived?
Sometimes due to unforeseen events, packages may be lost, misplaced, or mishandled. Velvet Seam provides refunds with no questions asked on orders that take longer than 30 days to arrive. Please reach out to directly through our Contact Us page for a refund.

 

Payment Methods

What payment methods do you accept?
You can purchase on our website using a debit or credit card. We also support PayPal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.

Returns/Exchanges

Do you accept returns?
We accept returns or exchanges any unused product within 30 days of purchase. Please send us a message on our Contact Us page and we'll process your refund.