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Shipping Policy

Where do you ship to?
We currently ship to the United States via USPS or UPS.

How long does it take for my order to be delivered?
Currently some products are sold out, back ordered, or are taking a few extra days to ship due to global logistics delays caused by COVID-19. For more information, or for the current status of your order, please reach out to info@velvetseam.com and we'll respond promptly.
Once placed, your order typically ships in 24 to 72 hours. Most orders are delivered between 4 - 13 days. In order keep costs as low as possible while providing high quality products, some products ship directly from our overseas suppliers, cutting out any middlemen.

My package has not arrived, can I get a refund?
Sometimes due to unforeseen events, packages may be delayed, lost, misplaced, or mishandled. If your order has not arrived within 30 days after purchase, we will provide a full refund. If you are unsatisfied with your purchase in any way, please reach out to us on our Contact Us page and we will refund your purchase, no questions asked.